The following Unit Standards form part of SASSETA Skills 3 program. Skills 3 is in PDF format and can be downloaded and printed, it includes the learner Manuel and Formative which must be completed.
Course Curriculum
-
COACH A TEAM MEMBER IN ORDER TO ENHANCE INDIVIDUAL PERFORMANCE IN WORK ENVIRONMENT
Unit Standard 113909
- LEARNER MANUAL – Coach a Team Member in Order to Enchance Individual Performance in Work Environment
- Coach a Team Member….
- 4. List the 5 (five) basic principles of training. (5 Marks)
- 5. List 3 (three) differences between training and coaching. (3 Marks)
- 6. What should employees receive timely from their supervisor/s? (workplace counselling) (1 Mark)
- 7. List the 7 (seven) steps in the counselling process. (7 Marks)
- 8. List 4 (four) guidelines to effective questioning techniques. (4 Marks)
- 8. List 4 (four) guidelines to effective questioning techniques. (4 Marks)
- 10. List 5 (five) roles of a coach. (5 Marks)
- 11. List 5 (five) characteristics of the effective coach. (5 Marks)
- 12. What are the benefits of coaching? (6 Marks)
- 13. List 5 (five) objectives of communication. (5 Marks)
- 14. What does the communication model consist of? (5 Marks)
- 15. List 5 (five) obstacles to communication. (5 Marks)
- 16. List 3 (three) good listening habits. (3 Marks)
- 17. List 6 (six) listening skills. (6 Marks)
- 18. There are the 3 (three) reasons why coaching may be required. List these reasons. (3 Marks)
- 20. Explain the 4 (four) stages of coaching in the workplace. (4 Marks)
- 21. Why is monitoring through performance or progress reviews essential? List 4 (four) reasons. (4 Marks)
- 22. In the table below are possible problems Give potential solutions to these problems (5 Marks)
- 23. List the 6 (six) guidelines for developing a coaching plan. (6 Marks)
- 25. List 3 (three) conflict management skills. (3 Marks)
- 26. List 5 (five) of the 7 steps to a coaching team. (5 Marks)
- 27. Give 4 (four) reasons why you should give feedback. (4 Marks)
- 28. List the 4 (four) steps to follow when reviewing and giving feedback. (4 Marks)
- 29. Explain how you would evaluate a learning process by naming and explaining the 4 levels. (4 Marks)
- SUMMITIVE ASSESSMENT
- Quiz Summitive
- 1. List the 3 (three) steps in coaching. (3 Marks)
- 2. List 4 (four) of the 5 basic principles of training. (4 Marks)
- 3. What should employees receive timely from their supervisor/s? (workplace counselling) (1 Mark)
- 4. List 2 (two) guidelines to effective questioning techniques. (2 Marks)
- 5. List 2 (two) roles of a coach. (2 Marks)
- 6. List 3 (three) of the benefits of coaching. (3 Marks)
- 7. List 5 (five) obstacles to communication. (5 Marks)
- 8. List 3 (three) listening skills. (3 Marks)
- 10. Why is monitoring through performance or progress reviews essential? List 2 (two) reasons. (2 Marks)
- 11. When preparing for coaching, is it necessary to set up a date, time and venue for the coaching session? (1 Mark)
- 12. List 3 (three) conflict management skills. (3 Marks)
- 13. Give 2 (two) reasons why you should give feedback. (2 Marks)
- 14. Explain how you would evaluate a learning process by naming and explaining the 4 levels. (4 Marks)
-
APPLY KNOWLEDGE OF SELF AND TEAM IN ORDER TO DEVELOP A PLAN TO ENHANCE TEAM PERFORMANCE - UNIT STANDARD 13912
Unit Standard 13912 Skills 3 Book 2
- LEARNER GUIDE – Apply Knowledge of Self and Team in Order to Develop a Plan to Enchance
- Apply Knowledge of Self and Team
- 1. List 5 (five) techniques to identify your strengths. (5 Marks)
- 2. List 2 (two) guidelines to identify your weaknesses. (2 Marks)
- 4. By looking at the description on the right, fill in the correct development activities in the left column. (10 Marks)
- 5.1 List one advantage and one disadvantage for each of the following activities. (2 Marks)
- 5.2 List one advantage and one disadvantage for each of the following activities. (2 Marks)
- 5.3 List one advantage and one disadvantage for each of the following activities. (2 Marks)
- 5.4 List one advantage and one disadvantage for each of the following activities. (2 Marks)
- 5.5 List one advantage and one disadvantage for each of the following activities. (2 Marks)
- 5.6 List one advantage and one disadvantage for each of the following activities. (2 Marks)
- 5.7 List one advantage and one disadvantage for each of the following activities. (2 Marks)
- 5.8 List one advantage and one disadvantage for each of the following activities. (2 Marks)
- 5.9 List one advantage and one disadvantage for each of the following activities. (2 Marks)
- 5.10 List one advantage and one disadvantage for each of the following activities. (2 Marks)
- 6. List 5 (five) responsibilities of line managers. (5 Marks)
- 7. The staff member has 4 (four) choices when they are dissatisfied. List these choices. (4 Marks)
- 9. List 4 (four) reasons why feedback is important. (4 Marks)
- 10. Give 6 (six) reasons why management gives feedback. (6 Marks)
- 11. List 5 (five) guidelines to consider when giving feedback. (5 Marks)
- 12. Give 6 (six) reasons why it is important to have an up-to-date list of duties available for each employees. (roles and responsibilities) (6 Marks)
- 15. Give 2 (two) examples of a business value. (2 Marks)
- 16. What is the purpose of the Code of Ethics? (1 Mark
- 17. Group cohesiveness varies widely based on numerous factors. List 5 (five) of these factors. (5 Marks)
- 18. What does the acronym SWOT stand for? (4 Marks)
- 19. What does planning facilitate? List 4 (four) (4 Marks)
- 20. What does SMART stand for? (5 Marks)
- 21. Give the 4 (four) steps in the planning process. (4 Marks)
- 22. For effective planning it is important to take all factors that may have an influence on the…….
- SUMMITIVE ASSESSMENT
- Quiz Summitive
- 1. List 2 (two) techniques to identify your strengths. (2 Marks)
- 3. List one advantage and one disadvantage for each of the following activities. (10 Marks)
- 4. The staff member has 4 (four) choices when they are dissatisfied. List 3 (three) of these choices. (3 Marks)
- 5. List 2 (two) reasons why feedback is important. (2 Marks)
- 6. List 3 (three) guidelines to consider when giving feedback. (3 Marks)
- 8. Give 2 (two) examples of a business value. (2 Marks)
- 9. Group cohesiveness varies widely based on numerous factors. List 2 (two) of these factors. (2 Marks)
- 10. What does the acronym SWOT stand for? (4 Marks)
- 11. Give the 4 (four) steps in the planning process. (4 Marks)
-
DESCRIBE HOW TO MANAGE REACTIONS ARISING FROM A TRAUMATIC EVENT - UNIT STANDARD 244578
Unit Standard 244578 Skills 3 Book 3
- LEARNER MANUAL – Describe How to Manage Reactions Arising from a Traumatic Event
- Manage Reactions arising from Traumatic event
- 1. What does the abbreviation PTSD stand for? (1 Mark)
- 3. List 3 (three) symptoms of post traumatic stress disorder. (3 Marks)
- 4. List 2 (two) physical symptoms of emotional trauma. (2 Marks)
- 5. List 6 (six) possible effects of stress. (6 Marks)
- 6. What is burn-out? (2 Marks)
- 7. List 5 (five) symptoms of burn-out. (5 Marks)
- 8. Give 5 (five) examples of how to manage stress. (5 Marks)
- 10. Give 2 (two) different approaches that may be used in trauma debriefing. (2 Marks)
- 13. List the 6 (six) steps the councillor will take during the emergency reduction phase. (6 Marks)
- 15. Name 2 (two) of the healing effects of trauma debriefing. (2 Marks)
- 16. What does the abbreviation COIDA stand for? (1 Mark)
- 17. Who will be responsible to pay for three post-traumatic counselling sessions with an approved service provider? (1 Mark)
- 18. List 6 (six) resources required for security control. (6 Marks)
- 19. List 8 (eight) debriefing methods. (8 Marks)
- 20. Name 5 (five) most common causes of work related difficulties. (5 Marks)
- 22. List the return to work process when accommodating individual needs. (6 Marks)
- SUMMITIVE ASSESSMENT
- Quiz Summitive
- 1. What does the abbreviation PTSD stand for? (1 Mark)
- 2. List 2 (two) symptoms of post traumatic stress disorder. (2 Marks)
- 3. List 4 (four) possible effects of stress. (4 Marks)
- 4. List 3 (three) symptoms of burn-out. (3 Marks)
- 5. Give 2 (two) different approaches that may be used in trauma debriefing. (2 Marks)
- 7. List 4 (four) of the steps the councellor will take during the emergency reduction phase. (Phase 1) (4 Marks)
- 8. Name 2 (two) of the healing effects of trauma debriefing. (2 Marks)
- 9. Who will be responsible to pay for three post-traumatic counseling sessions with an approved service provider? (1 Mark)
- 10. List 5 (five) debriefing methods. (5 Marks)
-
APPLY OCCUPATIONAL HEALTH, SAFETY AND ENVIRONMENTAL PRINCIPLES – UNIT STANDARD 113852
Unit Standard 113852 Skills 3 Book 4
- LEARNER MANUAL – Apply Occupational Health, Safety and Environmental Principles
- Occupational Health and Safety
- 2. Name the 5 (five) groups, hazards can generally be classified into. (5 Marks)
- 3. List 5 (five) physical hazards. (5 Marks)
- 4. List 4 (four) sources where hazards can arise from. (4 Marks)
- 5. List 8 (eight) points to consider when you do a risk assessment. (8 Marks)
- 6. Name 5 (five) types of inspections. (5 Marks)
- 7. What is the purpose of workplace inspections? List 4 (four) reasons. (4 Marks)
- 8. Name the 4 (four) steps involved in establishing a sound workplace inspection system. (4 Marks)
- 9. List 5 (five) common deviations from accepted work practices. (observation) (5 Marks)
- 11. What is the purpose of an accident investigation? (2 Marks)
- 12. What factors do all accidents have in common? (6 Marks)
- 13. What are “unsafe acts”? (2 Marks)
- 14. List 7 (seven) common unsafe acts. (7 Marks)
- 16. List 8 (eight) common unsafe conditions. (8 Marks)
- 17. What is good housekeeping? (1 Mark)
- 18. Give 4 (four) examples of accidents as a result of poor housekeeping. (4 Marks)
- 19. Give 3 (three) reasons why good housekeeping is important. (3 Marks)
- 21. When interviewing a person on an accident investigation, there are certain points you need to DO. List 5 (five) of these points. (5 Marks)
- 22. List 5 (five) things you should not do when interviewing a person on an accident investigation. (5 Marks)
- 23. Which type of questions should you ask during an investigation? (1 Mark)
- 24. Which Act covers the safety of workers in the workplace? (1 Mark)
- 25. List the 4 (four) rights of workers. (4 Marks)
- 26. List 4 (four) general duties of the worker. (4 Marks)
- 28. How many health and safety reps should be designated in a company with 15 workers? (1 Mark)
- 29. List 6 (six) duties of the health and safety reps. (6 Marks)
- 30. When must a health and safety committee be established? (1 Mark)
- 32. Which Act deals with injuries on duty? (1 Mark)
- 33. Who is responsible to enforce the OHS Act? (1 Mark)
- 34. What is ”on-the-job-training”? (1 Mark)
- 35. List the 5 (five) steps that can be taken to implement on-the-job training. (5 Marks)
- SUMMITIVE ASSESSMENT
- Quiz Summitive
- 1. Name 3 (three) of the groups, hazards can generally be classified into. (3 Marks)
- 2. List 2 (two) sources where hazards can arise from. (2 Marks)
- 3. Name 2 (two) types of inspections. (2 Marks)
- 4. Name the 4 (four) steps involved in establishing a sound workplace inspection system. (4 Marks)
- 6. Name 3 (three) factors which all accidents have in common. (3 Marks)
- 7. List 3 (three) common unsafe acts. (3 Marks)
- 8. What is good housekeeping? (1 Mark)
- 9. Give 2 (two) examples of accidents as a result of poor housekeeping. (2 Marks)
- 11. List 2 (two) things you should not do when interviewing a person on an accident investigation. (2 Marks)
- 12. Which Act covers the safety of workers in the workplace? (1 Mark)
- 13. List 2 (two) general duties of the worker. (2 Marks)
- 14. How many health and safety reps should be designated in a company with 15 workers? (1 Mark)
- 15. Which Act deals with injuries on duty? (1 Mark)
-
OUTLINE THE LEGAL ENVIRONMENT OF A SELECTED INDUSTRY UNIT STANDARD 13936
Unit Standard 13936 Skills 3 Book 5
- LEARNER MANUAL – Outline the Legal Environment of a Selected Industry
- Ouline theLeagal Environmentof a Selected Industry
- 1. Name the 2 (two) new Acts which came into operation recently. (2 Marks)
- 2. List 10 (ten) statutory elements in the structure of an organisation in a selected industry. (10 Marks)
- 3. A company will normally have a structure with specific positions and a specific person appointed to each position. What is this structure called? (1 Mark)
- 4. List the 3 (three) most important positions in a BIG company which is required by law. (3 Marks)
- 6. List 4 (four) of the duties of a director. (4 Marks)
- 7. What is the responsibility of the company secretary? (1 Mark)
- 8. Name 3 (three) types of organisational structures in management. (3 Marks)
- 10. Except for the normal management structure, 3 regulatory bodies must also be taken note of. List these 3 regulatory bodies. (3 Marks)
- 11. List the 3 (three) important factors why the security industry must be regulated. Protection (3 Marks)
- 12. List 5 (five) categories of security services in a regulatory framework. (5 Marks
- 13. What does PSIRA stand for? (1 Mark)
- 14. Who is the security industry’s main controlling body? (1 Mark)
- 15. What is the purpose of the PSIRA Code of Conduct? (1 Mark)
- 16. Who does the PSIRA Code of Conduct apply to? List 4. (4 Marks)
- 17. What does SASSETA stand for? (1 Mark)
- 18. List 6 (six) of the responsibilities of SASSETA. (6 Marks)
- SUMMITIVE ASSESSMENT
- Quiz Summitive
- 1. Name the 2 (two) new Acts which came into operation recently. (2 Marks)
- 2. A company will normally have a structure with specific positions and a specific person appointed to each position. What is this structure called? (1 Mark)
- 4. What is the responsibility of the company secretary? (1 Mark)
- 6. List 2 (two) of the important factors why the security industry must be regulated. (2 Marks)
- 7. What does PSIRA stand for? (1 Mark)
- 8. What is the purpose of the PSIRA Code of Conduct? (1 Mark)
- 9. What does SASSETA stand for? (1 Mark)
-
ACCOMMODATE AUDIENCE AND CONTEXT NEEDS IN ORAL/SIGNED COMMUNICATION -
UNIT STANDARD 119472 - Skills 3 Book 6
- LEARNER MANUAL – Acccommodate Audience and Context needs in Oral/Signed Communication
- Scenario You are working as a security guard for a private security company and your Manager is so impressed with your performance that she has asked you to help her in preparing some materials to be used to train new employees. She knows that you have recently been trained in oral communication and would like to check your understanding of the Learner Guide and so asks you a series of questions. You are required to answer all of the following questions which she has set you:
- Accomodate Audience and Context Needs
- 2 List the 5 basic elements of group learning (5 marks)
- 3 Lerato understands that there are 4 general categories of Why you are talking, list them below (4 marks)
- 5 The Communication Model. Briefly describe the following words as described in respect of The Communication Model (6 marks):
- 9 Lerato asks you to arrange a formal meeting with the new employees and asks you to prepare it for her……
- 10 She also asks you to prepare the Agenda for the meeting, briefly explain what a meeting Agenda is (2 marks):
- 13 Just as you are thinking it is time for a cup of tea, one of your colleagues approaches you……..
- 14 While you were drinking your cup of tea, Lerato was thinking about how good you have been ……
- 15 You immediately think about planning a presentation and remember that there are 4 things……
- SUMMITIVE ASSESSMENT
- Scenario : You are working as a security guard for a private security company and your Manager is so impressed with your performance that she has asked you to help her in preparing some materials to be used to train new employees. She knows that you have recently been trained in oral communication and would like to check your understanding of the Learner Guide and so asks you a series of questions. You are required to answer all of the following questions which she has set you:
- Quiz Summitive
- 2. Lerato understands that there are 4 general categories of Why you are talking, list 2 (two) of them below (2 marks)
- 3. The Communication Model. Briefly describe the following words as described in respect of The Communication Model (4 marks):
- 5. Lerato asks you to arrange a formal meeting with the new employees and asks you to prepare it for her. List 3 things that you needs to consider when preparing for a meeting (3 marks):
- 7. Just as you are thinking it is time for a cup of tea, one of your colleagues approaches you and asks you to explain to them what is meant by the term Register. You remember that it refers to appropriate language but your colleague asks you for specific examples of issues which are not normally relevant in the workplace. List 3 such issues that have been identified in this respect: (3 marks)
- 9. The end of the working day finally arrives and you go home to relax quietly with you partner. Having started to relax, your partner asks you how your day went and you explained everything that Lerato has been discussing with you. Your partner suggest that it is really important that you remember to be careful about the use of language and to ensure that you get your facts right and beware of giving opinion to new employees. Your partner decides to test your understanding of fact and opinion and asks you to identify which are the following statements are examples of fact or opinion – tick the correct box in each case: (6 marks)
-
WRITE SECURITY REPORTS AND TAKE STATEMENTS UNIT STANDARD 11508
UNIT STANDARD 11508 Skills 3 Book 7
- LEARNER MANUAL – Write Security Reports and Take Statements
- Write Security Reports andTake Statements
- 2. Give 5 (five) reasons why statements are taken. (5 Marks)
- 4. List the 8 (eight) principles of an effective statement. (8 Marks)
- 5. To ensure accuracy, a distinction must be drawn between the following: (3 Marks)
- 6. When writing statements, what questioning techniques will you use to obtain information? (2 Marks)
- 7. Give 4 (four) guidelines regarding the taking of statements. (4 Marks)
- 8. What does a statement begin with? (1 Mark)
- 9. What is the purpose of the preamble? (2 Marks)
- 10. Which of the information mentioned below will form part of the preamble? Tick the appropriate block yes/no. (10 Marks)
- 13. List the particulars that must be noted in capital letters, after the certification, on the right hand side of the page. (6 Marks)
- 14. How would you correct any errors in a statement? (4 Marks)
- 15. List 5 (five) forms of reporting. (5 Marks)
- 17. Explain the meanings of the words listed below: (4 Marks)
- 18. Accuracy of a report can be established by asking the following questions: (6 Marks)
- 19. List the 3 (three) requirements from the reporter when writing a report. (comprehensibility) (3 Marks)
- 20. Give the 5 (five) parts a report consists of. (5 Marks)
- 21. List the 4 (four) requirements applicable to the heading when writing a report. (4 Marks)
- 22. What is the difference between an annexure and an appendix? (2 Marks)
- 23. What is the report concluded with? (1 Mark)
- 24. Write a report based on the following scenario: (20 Marks)
- 25. Take a written statement: (25 Marks)
- Quiz Summitive
- SUMMITIVE ASSESSMENT
- 3. When writing statements, what questioning techniques will you use to obtain information? (2 Marks)
- 4. Give 2 (two) guidelines regarding the taking of statements. (2 Marks)
- 5. What is the purpose of the preamble? (1 Mark)
- 7. List 3 (three) of the particulars that must be noted in capital letters, after the certification, on the right hand side of the page. (3 Marks)
- 8. List 3 (three) forms of reporting. (3Marks)
- 9. Explain the meanings of the words listed below: (2 Marks)
- 10. List 1 (one) requirement from the reporter when writing a report. (comprehensibility) (1 Mark)
- 11. List 2 (two) of the requirements applicable to the heading when writing a report. (2 Marks)
- 12. What is the report concluded with? (1 Mark)
- 13. Take a written statement: (25 Marks) Take a written statement from a person based on the scenario used below:
Instructors
Related Courses
