Course Curriculum

• Supervisory - Team Performance - Manage Individual and Team Performance Unit Standard: 11473

  • LEARNER MANUAL Unit Standard 11473 Supervisory – Team Performance – Manage Individual and Team Performance
  • LEARNER REGISTRATION and CERTIFIED COPY OF ID
    3 days
  • FORMATIVE ASSESSMENT Unit Standard 11473
  • SECTION 1 – CHAPTER 1 Activity 1
    3 days
  • CHAPTER 1 Activity 2
    3 days
  • CHAPTER 2 Activity 1
    3 days
  • CHAPTER 2 Activity 2
    3 days
  • CHAPTER 3 Activity 1
    3 days
  • CHAPTER 3 Activity 2
    3 days
  • CHAPTER 3 Activity 3
    3 days
  • CHAPTER 3 Activity 4
    3 days
  • SECTION 2 – CHAPTER 1 Activity 1
    3 days
  • CHAPTER 1 Activity 2
    3 days
  • CHAPTER 2 Activity 1
    3 days
  • CHAPTER 2 Activity 2
    3 days
  • CHAPTER 3 Activity 1
    3 days
  • CHAPTER 3 Activity 2
    3 days
  • SUMMITIVE ASSESSMENT
  • SECTION 1 – Question 1: Summarise the aims of the Basic Conditions of Employment Act. (10)
    3 hours
  • Question 2: List 6 (six) purposes of the Employment Equity Act. (6)
    3 hours
  • Question 3: List 6 (six) points that must be clearly stated by an organisation’s Employment Equity Plan. (6)
    3 hours
  • Question 4: List and explain 6 (six) aims of the Skills Development Act for South Africa. (12)
    3 hours
  • SECTION 2- Question 1: Performance Goals should be: (3)
    3 hours
  • Question 2: List and explain the 4 (four) steps in the Performance Appraisal Process. (8)
    3 hours
  • Question 3: What is the role of the supervisor in planning for performance? (4)
    3 hours
  • Question 4: What are competencies? (4)
    3 hours
  • Question 5: Under which circumstances might it be necessary to renegotiate a performance contract? (4)
    3 hours
  • Question 6: List 5 (five) things that a company can avoid if it implements a good performance management process
    3 days
  • SECTION 3 – Question 1: List 4 (four) things that you must be aware of when selecting competencies for performance appraisal: (4)
    3 hours
  • Question 2: Where do you get your information for Performance Management Agreements? (5)
    3 hours
  • Question 3: Explain all of each of the following forms of communication in the workplace: (8)
    3 hours
  • Question 4: Explain the following barriers to communication and give one example for each: (10)
    3 hours
  • Question 3: What are 3 (three) important ways of tracking performance? (3)
    3 hours
  • Question 4: List 8 (eight) important points to consider when giving constructive criticism (8)
    3 hours