
INTRODUCTION
This learning program is part of a complete qualification. The qualification is General Security
Practices NQF level 3.
Overview
A statement is a written communication of facts as observed by the deponent in the form of a statement which can be supplied to a court of law. The state must investigate and settle criminal differences between people. Part of this function in our criminal justice system is assigned to the investigator, and for them to execute this role effectively, officers play an important role in obtaining relevant evidence and submitting it to court. It is essential that the facts are reduced to writing and safely kept until required or dealt with otherwise.
It is often required of a security officer to submit a written report regarding incidents observed. The quality of such a report is of utmost importance as future security actions are often based on the facts contained in the report submitted. Reporting is a manner in which one person communicates with another.
Purpose of this learning program
♦ Apply knowledge and understanding of the requirements for effective report writing.
♦ Compile a complete and concise report.
♦ Take a written statement.
This program is compiled for the following target group:
• Security members
• South African Defense Force members
• South African Police Force members
• Correctional Services
• Individuals who wish to complete the NQF level 3 National Certificate in security practices.
A person credited with this unit standard will be able to:
- Understand and describe the requirements for taking down a statement.
- Understand and describe the various components of a statement.
- Understand and describe the different types of statements;
- Take down a statement that will meet all the requirements of admissibility in court.
- Understand and describe the requirements for good reporting.
- Understand and describe the various components of a report.
- Write a report that will meet all the requirements of a good report.
Course Curriculum
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Unit Standard No: 11508 WRITE SECURITY REPORTS AND TAKE STATEMENTS
Formative Assessment U/S 11508
- Learner Guide U/S 11508
- LEARNER REGISTRATION Documents and ID Copy
- FORMATIVE ASSESSMENT Learner Workbook
- Quizie Formative Assessment
- 2. Why does conflict start? (1 Mark)
- 3. List the 7 (seven) most common causes of conflict. (7 Marks)
- 5. List the 8 key causes of conflict. (8 Marks)
- 6. Give 1 (one) example of an unmet need/want. (1 Mark)
- 7. Give 1 (one) example of a value. (1 Mark)
- 8. List the 2 (two) main types of disputes, especially in the workplace. (identify signs of conflict) (2 Marks)
- 9. Give 2 (two) typical signs of conflict between individuals. (2 Marks)
- 11. List 4 (four) typical stages of conflict. (4 Marks)
- 12. List the 10 (ten) points on the conflict scale. (10 Marks)
- 13. List 4 (four) types of managerial actions that cause workplace conflicts. (4 Marks)
- 14. List the 6 (six) steps in the conflict management style. (6 Marks)
- 15. List the strategies that can be used in conflict situations. (5 Marks)
- 16. Whenever dealing with a difficult situation, there are certain steps you can follow. List these steps. (general rules) (3 Marks)
- 17. List 4 (four) minimum force options/actions you can consider in resolving conflict. (4 Marks)
- 19. List the 4 (four) steps to problem solving. (4 Marks)
- 21. List 3 (three) “dont’s” you need to avoid when dealing with difficult people. (3 Marks)
- 22. Give 4 (four) guidelines to deal with difficult people. (4 Marks)
- 23. When handling angry clients, there are 7 (seven) points you need to keep in mind. List these points. (7 Marks)
- 24. As a security member you will normally have to deal with two types of situations when dealing with alcoholics on site. List the 2 (two) situations. (2 Marks)
- 26. What is “threat assessment”? (1 Mark)
- 27. List 7 (seven) facts that can be used in the judgement decision. (threat assessment) (7 Marks)
- 28. List 5 (five) “pre-assault indicators”. (5 Marks)
- 30. An officer’s communication can be broken down into three categories. List these categories. (3 Marks)
- 31. List 3 (three) appearance indicators you will observe when reporting on a person under the influence of alcohol. (3 Marks)
- SUMMITIVE ASSESSMENT
- Quizie Summitive Assessment
- 1. Why does conflict start? (1 Mark)
- 2. List 3 (three) of the most common causes of conflict. (3 Marks)
- 3. There are 8 key causes of conflict. List 4 (four) of these causes. (4 Marks)
- 4. Give 1 (one) example of an unmet need/want. (1 Mark)
- 5. List the 2 (two) main types of disputes, especially in the workplace. (identify signs of conflict) (2 Marks)
- 7. List 2 (two) typical stages of conflict. (2 Marks)
- 8. List 3 (three) steps in the conflict management style. (3 Marks)
- 9. List 2 (two) of the strategies that can be used in conflict situations. (2 Marks)
- 10. List 2 (two) minimum force options/actions you can consider in resolving conflict. (2 Marks)
- 12. List 2 (two) “dont’s” you need to avoid when dealing with difficult people. (2 Marks)
- 13. When handling angry clients, there are 7 (seven) points you need to keep in mind. List 4 (four) of these points. (4 Marks)
- 14. What is “threat assessment”? (1 Mark)
- 15. An officer’s communication can be broken down into three categories. List these categories. (3 Marks)